Return & Refund Policy

Thank you for shopping at Sweetheart Jewel.

Our jewelry is crafted with love and passion, never compromising on quality. Each piece is precious to us, made and delivered after thorough quality inspection.

We want you to be completely satisfied with your purchase.

As we have different collections of jewelry, we do have different return policy for each of the collection.

Navicia Collection Return:

We offer 30-day returns for all unworn and undamaged Navicia collections items. Please note that all shipping fees are non-refundable. The return window begins on the day your shipment is delivered.

To be eligible for a return, your items must meet the following criteria:

Unworn and undamaged with no visible signs of wear or tear.
Returned in all original packaging, including tags, box, and pouch.
Complete sets must be returned together; individual items cannot be returned for a refund.

Navicia Collection Return Procedure:

Log in to your sweetheart Jewel account and select "Orders".
Locate your order and click "Return Items".
Follow the instructions to download a return shipping label and arrange a drop-off or schedule a pickup for your return.
There is a 5$ return shipping cost.
The original shipping fee is non-refundable and will be deducted from your refund amount.
Please allow 10-15 business days for your return to be processed once received. You will receive a confirmation email once your return is complete.
Your account with the original payment method will be credited with the refund amount.
Refund will not be issued if any of the returned items are missing in return package.

Fashionista Collection Return:

You can not return any Fashionista collection jewelry, unless there is a visible damage in a Jewelry.The return window begins on the day your shipment is delivered.

To be eligible for a return of damaged Fashionista collection Jewelry, your items must meet the following criteria:

Damaged with visible signs of wear or tear.
Submit 3 clear photographs (to support@sweetheartjewel.com) of the damaged jewelry within 3 days of delivery.

Once we review the photos and confirm the physical damage of jewelry, we will provide you instructions for return procedure and will provide you return label.

Please return all returned items in original packaging, including tags, box, and pouch.
Please note that all shipping fees are non-refundable.
Refund will not be issued if any of the returned items are missing in return package.

Please contact us at support@sweetheartjewel.com if you have questions on Return or Refund.